About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard,
configurable, and custom manufacturing solutions. By integrating a vast catalog
of components with a world-class digital manufacturing platform, MISUMI Americas
empowers engineers and procurement teams to accelerate innovation across the
entire product lifecycle. With operations in the San Francisco Bay Area and
Chicago, the company serves as a vital partner for the most innovative companies
in the Americas.

WHAT’S IN IT FOR YOU?

The Information Technology Operations (IT Operations) team provides critical
operational support for all technology systems. This team covers recent IT network
setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll-out, desktop
software management, access control, security training, and help desk support.
IT Operations collaborates closely with the Cloud Infrastructure Operations team
to ensure secure access to systems for all employees.

IMPACT IN THIS ROLE

As IT Operations Support, you will report to the IT Operations Manager. In this




entry-level position, you will serve as the first point of contact for employee
and partner IT support requests. You will leverage your foundational knowledge
of IAM, Network Administration, Security Event Management, and SaaS Management
to triage, troubleshoot, and resolve Level 1 issues. Success in this role will
be measured by ticket resolution time, customer satisfaction, and your ability
to escalate complex issues effectively while contributing to knowledge base
documentation and supporting cross-functional IT projects such as new employee
onboarding, hardware lifecycle management, and company-wide security
initiatives.

WHAT YOU’LL BE DOING

* Serve as the first point of contact for employee IT support requests via
ticketing system, email, phone, and in-person.
* Triage and resolve Level 1 support tickets related to hardware, software,
networking, and account access issues.
* Assist with u

📌 IT Operations Support (Bengaluru)
🏢 Fictiv
📍 Bengaluru