About Company :
GSPANN is a US California Bay Area-based consulting services provider focused on implementations in Enterprise Content Management, Business Intelligence & Mobile Solution initiatives. More than 90% of our current clientele are FORTUNE 1000 organizations. We specialize in strategy, architecture, delivery and support of solutions in the ECM, BI and Mobility space.

Job title : Engagement Manager - Ecommerce/Retail
Experience: 16+ Years
Job Location: Gurugram

Key Responsibilities
Manage end-to-end delivery of Commerce transformation programs for enterprise clients.
Serve as the primary point of contact for customer stakeholders, ensuring strong engagement and relationship management.
Lead multiple cross-functional delivery teams including business analysts, architects, developers, QA, and support teams.
Drive program governance including planning, risk management, budgeting, status reporting, and escalation management.
Ensure successful execution of Agile/Scrum delivery methodologies.
Collaborate with client leadership teams to define roadmap, priorities,



and delivery milestones.
Monitor delivery KPIs, SLAs, project financials, resource utilization, and overall account health.
Support pre-sales activities, solution discussions, estimations, and proposal creation.
Identify opportunities for account growth, upselling, and long-term strategic partnerships.
Ensure adherence to quality standards, security guidelines, and enterprise architecture best practices.
Mentor and guide project managers and delivery leads within the engagement.

Required Skills
Bachelor’s degree in Engineering, Computer Science, Business, or related field.
15+ years of IT industry experience with at least 5+ years in Commerce delivery management role.
Robust experience delivering large-scale eCommerce or digital commerce solutions (preferably Salesforce B2B Commerce).
Proven experience managing enterprise client engagements and distributed delivery teams.
Excellent stakeholder manage

📌 Engagement Manager (Gurugram)
🏢 GSPANN Technologies
📍 Gurugram