The TEAMS Support Manager will oversee and manage the ERP&SIS; support, training and Specialist-Clerk Support teams, training and ensuring timely and effective assistance is provided to users. This role involves troubleshooting, identifying and resolving technical issues, coordinating with various technical and non-technical teams, and ensuring a smooth user experience across multiple software platforms. The manager will work directly with users, support teams, and stakeholders to ensure that ERP and SIS software applications are running efficiently and meet district needs.
Qualifications
Education/Certification:
High School Diploma/GED from an accredited institution, required.
Bachelor's Degree from an accredited institution (preferred)
TASBO certification (preferred)
Experience
Eight years of Technology work experience in a school district may substitute in lieu of a bachelor's degree
At least 3 years of experience in software support, technical support, or a related field.
Proven experience managing or leading support teams of 4 or more is highly desirable.
Experience with troubleshooting software, hardware, and network issues and identifying underlying related issues.
Strong customer service skills and experience in user-facing support.
Special Knowledge/Skills
Robust understanding of software applications, IT systems, and school district operations.
Ability to analyze and resolve software issues efficiently.
Excellent communication skills and the ability to explain technical concepts to non-technical users.
Ability to work collaboratively with other teams to implement software solutions.
Familiarity with service desk software and ticketing systems.
Major Responsibilities And Duties
I. SOFTWARE SUPPORT MANAGEMENT:
Lead and manage the software support team to provide timely, efficient, and high-quality support to users.
Lead and manage the training team to provide effective on-time training to users.
Lead and manage the Specialist- Cler
📌 Manager - ERP/SIS Support (India)
🏢 Arlington Independent School District
📍 India
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