Handle inbound pre-sales queries via phone, email, and digital channels, guiding customers on appropriate product selection
Ensure high levels of customer satisfaction, retention, and repeat engagement
Achieve individual sales targets by converting enquiries into successful purchases
Proactively identify opportunities for upselling, cross-selling, and product bundling to enhance the customer experience
Manage post-sales queries including order tracking, returns, exchanges, and refunds
Resolve customer complaints and escalations professionally within defined SLAs
Maintain accurate records of customer interactions, sales opportunities, and resolutions within internal systems.
Requirements:
2- 4 years of experience in pre-sales, post-sales, customer support, or inside sales
Strong communication, problem-solving, and relationship management skills
Experience in luxury /premium ecommerce or consumer products is preferred
Customer-first mindset with solid attention to detail