Title: Technical Business Analyst, Global Platform Operations
Business Unit: Global Platform Operations
Location: Bangalore, India

Position Overview
We’re seeking an experienced Technical Business Analyst to join our team at Deluxe.
In this role, you will own the requirements lifecycle for Deluxe’s Localization and Fulfillment platforms, including ONE and Sfera. You will work closely with operations, product, and engineering teams to turn business needs into transparent, testable requirements — and to challenge and classify those needs before they become build requests.
The ideal candidate is fluent in both operational workflow and system behavior, comfortable documenting a process in BPMN one day and validating a release in UAT the next. If you like getting to the real problem behind the ask, we encourage you to apply.
This role works with stakeholders across India, North America, and Europe and Asia Pacific.

Objectives of this Role
Elicit, document, and priorities requirements for platform enhancements, client onboarding, and automation initiatives.




Classify incoming requirements — legal or regulatory, contractual, customary, or preference — so build effort is spent where it is warranted.
Translate operational workflow into system requirements that support scalable, end-to-end content fulfilment.
Act as the working-level bridge between Operations and Product/Engineering across the SDLC.
Validate that delivered functionality meets the documented requirement before it reaches users.
Maintain the documentation and training assets that allow non-technical users to adopt new functionality.
Surface process gaps, workarounds, and data quality issues to platform and operations leadership.

Responsibilities
Run requirements-gathering sessions with internal and external stakeholders and document outcomes as user stories with acceptance criteria.
Design and maintain business process diagrams in BPMN 2.0 to support solutioning and SOP rollout.
Assess incoming requests for automat

📌 Technical Business Analyst (Bengaluru)
🏢 Deluxe
📍 Bengaluru