GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics
solutions for BFSI companies. We are looking for an experienced, results-driven
AI Program Manager to join our dynamic team.

THE ROLE:

We’re looking for a highly driven and hands-on AI Program Lead who can take full
ownership of client projects from POC to onboarding and beyond and manage a
team.This role demands both strategic thinking and operational hustle. You’ll be
the face of GreyLabs for our clients, ensuring that each implementation is
successful, impactful, and smooth.

This is not a coordination role — you will lead projects, not just manage them.

RESPONSIBILITIES:

* Own projects end-to-end: You are accountable for client success, from kickoff
to go-live. If it’s your project, you drive it.

* Lead client interactions: Meet clients (often in-person), deeply understand
their business challenges, and propose tailored solutions using our platform.

* Translate client needs into actions: Create detailed project plans,
presentations, and implementation playbooks. Your output should provide




transparent, actionable direction for both internal and client teams.

* Drive integrations: Lead conversations around integrations and client tech
compatibility. You’ll work closely with client tech teams and our engineering
team to make integrations smooth.

* Anchor POC and onboarding journeys: You’ll engage with clients at two
critical stages — Proof of Concept (POC) and Onboarding. You must demonstrate
tangible value in both phases.

* Lead without authority: We believe in individual leadership first and
management second. You are expected to influence outcomes, not wait for
instructions.

* Track and communicate milestones: Maintain regular updates on timelines,
risks, and blockers. Keep all stakeholders informed and accountable.

* Ensure quality delivery: Be the first line of quality control. Validate
configurations, check client feedback, and ensure we’re delivering what was
promised.

IDEAL PR

📌 AI Program Lead (Mumbai)
🏢 GreyLabs AI
📍 Mumbai