Location: Jaipur

Company Description

World of Oorja is a crystal-focused company rooted in the industry since 2000, committed to sourcing pure, AAA-grade raw crystals and honoring their story, energy, and craftsmanship. The company emphasizes authenticity and meaningful healing rather than mass-produced products. Crystals are shaped by skilled artisans, charged by healers, and carefully selected to carry intention, balance, and connection. World of Oorja offers thoughtfully created bracelets, pendants, trees, and healing kits that reflect real, living energy from mine to home. The company exists for seekers who value light, love, and the quiet magic of nature.

Role Description

The Customer Sales & Support Executive is a full-time, in office role based in Jaipur. This role is responsible for helping customers throughout their buying journey—from answering product queries to converting purchase intent into successful orders and providing exceptional post-purchase support.
The ideal candidate will proactively engage customers via WhatsApp, phone, email,



and social media to recommend the right products, recover abandoned carts, conduct COD verification, manage NDR cases, resolve customer concerns, and maximize successful order conversions. Working closely with the Marketing, Operations, and Growth teams, this role plays a key part in driving sales, improving customer satisfaction, and delivering an exceptional customer experience that reflects World of Oorja's values of authenticity and care.

Key Responsibilities

Respond to customer queries across WhatsApp, phone, email, and social media.
Understand customer requirements and recommend the most suitable products.
Recover abandoned carts through proactive customer outreach and follow-ups.
Conduct COD verification and reduce fraudulent or cancelled orders.
Manage NDR cases and coordinate with logistics partners to maximize successful deliveries.
Resolve product, payment, delivery, and order-related concerns promptly.
U

📌 Customer Sales (Jaipur)
🏢 World Of Oorja
📍 Jaipur