Roles and Responsibilities
- Provide exceptional customer service to international clients through phone calls, emails, and chats.
- Handle complex customer queries related to banking products and services in a timely and professional manner.
- Resolve customer complaints efficiently by escalating issues when necessary and following up on resolutions.
- Collaborate with internal teams to resolve technical issues and improve overall process efficiency.
- Meet performance targets for quality, productivity, and sales metrics.
Desired Candidate Profile
- 4-7 years of experience in an International Voice Process or similar environment.
- Robust knowledge of Contact Center Operations, Customer Service, Customer Support, International BPO, International Call Center, International Voice, US Process, Voice Processing.
- Excellent communication skills with ability to work effectively in a fast-paced environment.
Interested candidate can share updated resume to
[email protected]
📌 SME- International Voice Support - Hyderabad
🏢 Golden Opportunities
📍 Hyderabad