We're Hiring | SFCC Business Analyst Are you an experienced Salesforce Commerce Cloud (SFCC) Business Analyst with a strong understanding of Production Support and Order Management? We're looking for a professional who can bridge the gap between business and technology while driving end-to-end resolution of production issues.
? Position: SFCC Business Analyst ? Location: Bangalore
? Employment Type: Full-Time We're looking for someone with: 1) Strong hands-on experience in Salesforce Commerce Cloud (SFCC). Proven experience as a Business Analyst in eCommerce projects.
- Good understanding of Order Management Systems (OMS), preferably IBM Sterling OMS.
- Experience analyzing production issues, identifying root causes, and recommending solutions.
- Ability to gather, analyze, and document business and functional requirements.
- Knowledge of end-to-end eCommerce order lifecycle and system integrations.
- Familiarity with REST/SOAP APIs, log analysis, and production support processes.
- Excellent communication, stakeholder management, and problem-solving skills. Key Responsibilities:
- Analyze production issues across SFCC and integrated systems.
- Work closely with business, engineering, and client teams to drive issue resolution.
- Translate business requirements into functional solutions.
- Coordinate with cross-functional teams to ensure smooth production operations.
- Maintain clear documentation and provide proactive, solution-oriented updates.
- If you have a solid background in SFCC and Business Analysis and enjoy working in a dynamic eCommerce environment, we'd love to connect with you.
? Interested candidates can share their updated resume at:
[email protected]
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📌 SFCC Business Analyst (Bengaluru)
🏢 Dentsu Global Services
📍 Bengaluru