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Executive - Customer Service

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Date: Aug 4, 2026

Location: Mumbai, IN

Company: Carestream Health

Position Summary

As a member of the Service Parts Order Team, you will be responsible for ensuring the efficient handling of service parts orders, coordinating with internal teams, resolving issues, and supporting continuous process improvement. The ideal candidate will have a strong understanding of order fulfillment systems, excellent communication skills, and the ability to thrive in a fast-paced workplace.

Position Responsibilities

Order Management

Process service parts orders accurately using ERP systems (e.g., SAP SD).
Validate and verify order details: part numbers, pricing, delivery terms, and customer requirements.
Monitor open orders, backlogs, and coordinate follow-ups to ensure on-time delivery.

Customer & Internal Stakeholder Coordination





Serve as a point of contact for escalated customer queries related to order status, delays, or special handling.
Collaborate with logistics, planning, warehouse, and customer service teams to resolve order and delivery issues.

Co-ordination & Issue Resolution

Investigate and resolve complex problems related to inventory mismatches, part availability, blocked deliveries, and urgent shipment requests.
Provide root cause analysis and recommend preventive measures.

Reporting & Documentation

Generate daily/weekly order fulfillment reports and performance dashboards.
Maintain accurate documentation of customer interactions, order changes, and exceptions.

Support Process Improvement

Identify gaps in the order processing lifecycle and contribute to workflow enhancements and automation.
Participate in system testing, SOP updates, and training sessions for junior staff.

Required Skills & Education

Bachelor’s degree in any related field.
4-7 years’ experie

📌 Executive - Customer Service (Mumbai)
🏢 carestream health india
📍 Mumbai