HEAD OF COLLECTIONS
(Build and scale the collections engine for a fast-growing MSME-focused NBFC)
Company: A Delhi-NCR-headquartered, RBI-registered NBFC (MSME lending)
Location: Gurugram — work from office set up
Experience: 10–15+ years
Compensation: Competitive - details will be shared with shortlisted profiles
ABOUT THE COMPANY
A Delhi-NCR-headquartered, technology-enabled NBFC on a mission to expand access to credit for India's underserved MSMEs and small businesses — combining a strong branch network with data-driven underwriting and a seamless digital experience. In just over four years, the company has scaled to roughly ₹750 Cr AUM, 150+ branches across 8 states, and six lending verticals, backed by a seasoned leadership team and marquee institutional investors.
It's a financial-inclusion story with genuine momentum, strong governance (Gold-level client-protection certified), and an award-winning, data-driven build. As the book scales, portfolio quality becomes mission-critical - and this role owns it.
THE ROLE
We're looking for a Head of Collections to build and scale the collections function across digital and field channels. You'll drive portfolio quality, reduce delinquencies, optimise recoveries, and build a high-performing collections organisation - all while balancing customer experience and regulatory compliance.
KEY RESPONSIBILITIES
Own collections strategy across early, mid, and late-stage buckets.
Drive portfolio performance through data-led interventions, segmentation, and channel optimisation.
Build and manage agency and field collections networks with solid governance.
Partner closely with Risk, Credit, Product, Operations, and Technology to lift collection efficiency.
Design scalable processes, dashboards, and KPIs to improve recoveries and minimise credit losses.
Build and lead a high-performing collections team.
IDEAL PROFILE
10–15+ years of collections experience in NBFCs, fintechs, banks, or digital-lending businesses.
Strong ground
📌 Head of Collections (Gurugram)
🏢 Z47
📍 Gurugram