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About this prospect
The EOE Process Governance Manager is responsible for driving EOE process-based autonomy to enable ANO ways of working through process standardization, standard process metrics, improvements, audits, analysing deviations, and reporting KPIs. They are also responsible for identifying automation and AAA opportunities, implementing process improvements and best practices. EOE Process Governance Manager within SL Operate Service Management, reporting to the respective Line Manager within SL Operate Service Management is responsible to deliver value to the customer/stakeholder by increasing the process-based autonomy aligned to ANO wow, analysing monitoring Process KPI, engaging stakeholders & proposing automated process solutions, driving process improvements to bring value to overall operations & organization.

What you will do
Identify automation opportunities to drive process-based autonomy aligned with ANO ways of working and ensure AAA teams get detailed feedback on the same.




Work with the BPMS team to identify opportunities to define service flows for process-based autonomy and implementation of AAA use cases for successful implementation.
Report on the current state of process-based autonomy and give feedback on existing automation effectiveness while suggesting ideas and actions to improve the same.
Develop standardized, reusable templates for common processes to accelerate automation and reduce manual intervention.
Define and drive standardization of the processes (including Change Management) including work instructions, process metrics and global best practices across the board for all operational processes.
Ensure standardisation through tracking the use of AAA capabilities to automate delivery tasks. Coordinating with the SDUs and MA MS teams for process governance as key component of overall MS governance.
Ensure contract-level process governance with key management stakeholders at agreed intervals and track improvement

📌 EOE Process Governance Manager (Noida)
🏢 Ericsson
📍 Noida