Job Description – Quality Analyst (QA)
Company: Teleperformance Process: International Customer Service (Chat/Blended) Location: Hyderabad Shift: 24/7 rotational, 5 days working Salary: ₹5.5 LPA – ₹6.5 LPA
Responsibilities:
Monitor and evaluate customer interactions to ensure quality standards.
Provide constructive feedback to agents for performance improvement.
Identify process gaps and recommend corrective measures.
Prepare quality reports and share insights with management.
Collaborate with Training and Operations teams to enhance customer experience.
Requirements:
Minimum 2 years of experience as QA in customer service (international process preferred).
Robust analytical and communication skills.
Proficiency in MS Office and reporting tools.
Flexibility to work in rotational shifts.
📌 Quality Analyst (Hyderabad)
🏢 TP
📍 Hyderabad
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