OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.

Summary:
Responsible for meeting customer needs and supporting company operations by working with factories and suppliers to ensure quality products, efficient shipment tracking, and timely delivery. Responds effectively to customer requests, issues, and special requirements while collaborating with supplier, operations, and logistics teams to reduce lead times. Manages claims, customer service, and fosters strong relationships with suppliers and customers in the region. Assesses material claims and quality issues at customers, conducts random inspections at suppliers, and maintains effective communication with all stakeholders regarding material specifications and testing issues.



Acts as a troubleshooter for supply challenges and as a quality controller.

Supervisory Responsibilities:
None

Duties and Responsibilities:
Handle customer claim and/or complaint on footwear materials.
Settle material claims with sense of timeliness and reasonability.
Follow up on product return, replacement or monetary adjustment.
Drive corrective and preventive action with supplier for quality issue.
Keep valuable filing on working documents and emails.
Enter all claims in the online system.
Perform material quality inspection in accordance with standard at supplier.
Record inspection results in the online system.
Address customer-raised quality issue to the supplier production.
Communicate effectively both internal and external regarding material quality, specification and testing issues.
Reconcile with QA Manager for major issues at risk or with challenge.
Coordinate for 3rd party testing or trial when neede

📌 Quality Assurance Specialist (Chennai)
🏢 OIA GLOBAL
📍 Chennai