Location: Clarion, IA

Job Description

Job Title: IT Support Technician II

Department: IT

Location: Clarion, Iowa

Reports To: Regional IT Manager

Job Type: Fulltime

Travel: 10-15%

Job Summary

The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.

Essential Job Functions

Performs overall information systems planning, implementation, and administration in a variety of IT functional areas
Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks
Manage and maintain technology inventory




Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes
Implement and monitor security measures
Set up, manage, and audit user accounts and permissions
Perform regular system updates and maintenance
Assist in technology disposal and data security
Collaborate with the IT team on projects and improvements
Other duties as assigned

Required Qualifications

Associate's degree in Information Technology, Computer Science, or related field (equivalent experience)
3+ years of relevant experience in IT technical support
Proficiency in computer hardware, software, and networking systems
Excellent problem-solving and analytical skills
Excellent communication and customer service abilities
Knowledge of IT security best practices

Preferred Qualifications

Bachelors Degree in Information Technology, Computer Science, or related field
Experience in agricultural or egg industry-speci

📌 IT Support Technician II (Mumbai)
🏢 Iowa State University Research Park
📍 Mumbai