Handle inbound/outbound customer calls, resolve queries, and deliver exceptional service to clients across industries.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Resolve customer queries and complaints effectively across voice channels
Provide accurate information about products and services via call
Maintain detailed records of all customer interactions calls
Ensure chat SLA and response time targets are consistently met
Meet daily and monthly performance targets for voice
Collaborate with team leads to improve processes and customer satisfaction
Requirements
Excellent verbal and written communication in English and Hindi
Robust typing speed and multitasking ability for chat support
Prior experience in a voice or chat process is a plus
Basic computer knowledge and familiarity with chat/CRM tools
Ability to handle multiple chat conversations simultaneously
Ability to work in rotational shifts
Positive attitude and problem-solving mindset
📌 Customer Service Executive (Gurugram)
🏢 Externix Informatics
📍 Gurugram
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