In this career development position, individuals perform tasks and assignments as directed under moderate supervision and with some latitude for independent judgment.
Possesses moderate skills and is developing proficiency within the discipline.
May assist less experienced peers.
Troubleshoots and resolves technically complex support issues.
Interacts with solution development and product ownership teams to give feedback, discuss and document design issues, investigate problems, and develop solutions to meet the technological needs of users.
Develops technical documents, instructions, and training for internal and external purposes.
Possesses in-depth knowledge of the organization’s products and/or services.
Possesses solid interpersonal skills and effectively communicates with internal and external stakeholders.
Accurately documents activities and outcomes.
Possesses strong competency in at least one Octave solution.
Develops greater competencies across the Octave solution portfolio.
Has a strong understanding of both software support principles and competencies in general software administration.
Develops industry knowledge to build growing working relationships with customers.
Develops a strong proficiency in Customer Relationship Management systems.
May conduct customer training when required.
Education / Qualifications
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.