Provide first-level technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for the organization.
Key Responsibilities
Respond to IT support tickets and resolve technical issues
Troubleshoot hardware, software, and network problems
Set up and configure workstations for new employees
Maintain IT asset inventory and documentation
Escalate complex issues to senior IT staff as needed
Requirements
Bachelor's degree in IT or related field
Knowledge of Windows, networking, and basic troubleshooting
Familiarity with ticketing systems
Valuable communication and problem-solving skills
Certifications like CompTIA A+ or ITIL are a plus
📌 IT Help Desk Analyst (Gurugram)
🏢 Externix Informatics
📍 Gurugram
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