Provide real-time customer support through live chat, handle multiple conversations simultaneously, and ensure quick resolution with high customer satisfaction scores.
Key Responsibilities
Respond to customer queries through live chat promptly and professionally
Handle multiple chat conversations simultaneously without compromising quality
Provide accurate product/service information and troubleshooting assistance
Escalate complex issues to the appropriate team or supervisor
Maintain a positive and empathetic tone in all chat interactions
Document chat interactions and update customer records in CRM
Meet chat response time SLAs and customer satisfaction targets
Follow brand communication guidelines and standard operating procedures
Requirements
Excellent written communication skills in English and Hindi
Quick and accurate typing speed (minimum 35 WPM)
Ability to multitask and manage 3–4 chats at once
Basic computer proficiency and familiarity with chat platforms
Strong problem-solving skills and attention to detail
Prior experience in chat support or customer service is a plus
Ability to work in rotational shifts
Positive attitude and customer-first approach
📌 Chat Support Executive (Gurugram)
🏢 Externix Informatics
📍 Gurugram
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