Section III - Job Requirements and Responsibilities
Section
Details / Example Content
Job Requirements*
Leading Networks Team of 30 resources from offshore and also working as secondary lead for 30 onsite resources.
Must-Have · Excellent Communication skill. · Independently drive P2/P1 Technical calls from networks end. · Excellent knowledge in Routing, Switching and Wireless environment. · Excellent knowledge of switches/ routers/firewalls/Wireless Controllers and other hardware/modules. · Should have good knowledge of Cisco firewalls and/or Checkpoint & Palo Alto Firewalls. · Candidate should be CCNP, CCIE and/or have equivalent certification for other vendors like Checkpoint, Juniper/Palo Alto etc.. · Liaise directly with the customer to understand requirements and provide solution with help of team. · Liaise with solution and infrastructure architects to agree on the LAN/WAN/Wifi network solution. · Create good relationship with offshore team and in turn enable positive relation between onsite and offshore network resources.

Key Responsibilities*




Independently drive Technical calls for P2 or P1 from networks end and ensure issue
resolved sooner with visible efforts invested.
2 Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.
3 Regular direct connect with customer to understand their pain and fix them.
4 Enable service improvements and Automation in Networks domain with help of available tools and team.
5 Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.
6 Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.
7 Work closely with other stream leads for assistance and support from networks end or vice-versa.
8 Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.
9 Keep self up to date with ongoing technology changes with

📌 Tower Lead (Noida)
🏢 Tata Consultancy Services
📍 Noida