Job Description – KYC QC Floor
Supervisor (L4)

About the Role

The KYC QC Floor Supervisor plays a critical role in ensuring the effectiveness,
accuracy, and quality of Know Your Customer (KYC) and Quality Control (QC)
operations. The position is responsible for supervising day-to-day floor
activities, maintaining quality standards, driving team productivity, and
ensuring adherence to organizational policies, regulatory requirements, and risk
management guidelines.

The role requires robust leadership capabilities to guide analysts, monitor
performance, identify process gaps, and implement continuous improvements. The
supervisor will act as a key point of contact for escalations, quality reviews,
training, and operational governance while fostering a culture of compliance and
excellence.

Key Responsibilities

Team Leadership & Floor Management

* Supervise and manage daily operations of the KYC QC team to ensure smooth
workflow and optimal productivity.
* Monitor team performance against defined productivity, quality, and
turnaround time targets.
* Provide guidance, coaching,



and support to team members on KYC, QC, and
compliance-related matters.
* Conduct regular performance reviews, feedback sessions, and skill development
initiatives.
* Manage workforce allocation, attendance, shift adherence, and floor
discipline.

Quality & Compliance Oversight

* Ensure all KYC and QC activities are performed in compliance with internal
policies, regulatory requirements, and established procedures.
* Review quality trends and ensure adherence to quality benchmarks across the
team.
* Identify, investigate, and escalate critical quality, compliance, or
operational issues.
* Support the implementation of corrective and preventive actions to address
recurring errors.
* Promote a strong risk and compliance culture within the team.

Process Governance & Risk Management

* Identify process gaps, operational risks, and control weaknesses, and
recommend improvement measures.
* Ensure

📌 KYC & QC - MH - Pune - BACL (Akurdi)
🏢 bajajauto
📍 Akurdi