Reports To: Head of Hospitality and PMS

Direct Reports: Multiple Operations Managers (across geographies in India)

Department: Property Management Services

Level: General Manager

CTC: 2.90 lakhs per month

Employment Type: Full time

The Head of Property Management Services (GM Level) provides strategic leadership and oversight for property management operations across multiple geographies in India, managing a team of Operations Managers to ensure seamless delivery of technical, soft services, security, and landscaping functions. By enforcing organizational SOPs and best practices, developing high-performing teams, setting and monitoring performance goals, engaging with key customers to enhance services, and supporting hospitality-driven operations, this role drives national-level excellence, contract retention, regulatory compliance, and alignment with company objectives for superior resident satisfaction and operational efficiency.

Key Responsibilities And Accountabilities

National Operations Oversight

Strategic Direction: Lead property management across India,



overseeing technical (e.g., MEP, lifts), soft services (e.g., housekeeping, waste management), security, and landscaping, ensuring uniform standards and hospitality focus in all geographies.
Performance Monitoring: Aggregate and analyze regional KPIs (e.g., 100% system uptime, 95% attendance, 4.5/5 customer rating) to identify trends, implement national action plans, and drive continuous improvement.
Resource Allocation: Optimize national budgets, staffing, and equipment, coordinating with Operations Managers to ensure efficient deployment and scalability across regions.
Vendor Strategy: Develop national vendor frameworks, conduct quarterly reviews for SLA adherence, and negotiate contracts to secure cost-effective, high-quality services.

Team Leadership and Development

Executive Oversight: Manage Operations Managers and senior teams across geographies, instilling accountability, resident-centric v

📌 Head Operations (Mumbai)
🏢 CREST PROPERTY SOLUTIONS PRIVATE
📍 Mumbai