About GoKwik

GoKwik is a growth operating system for D2C and eCommerce brands, enabling checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik powers 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure across India, the UK, Europe, and the US.

Why This Role Matters

KwikEngage enables brands to engage customers across the entire lifecycle—from acquisition and conversion to retention and loyalty. As a Customer Success Manager, you will help merchants maximize business outcomes by improving customer engagement, increasing repeat purchases, driving retention, and unlocking sustainable revenue growth. Through a combination of product expertise, analytics, lifecycle marketing, and AI-powered workflows, you will become a strategic growth partner for leading D2C brands.

What You’ll Own

Merchant Growth & Success

Own business outcomes across a portfolio of merchants, driving adoption, retention, expansion, and revenue growth
Act as a trusted advisor to brands across WhatsApp,



Email, SMS, and customer engagement channels
Identify growth opportunities across acquisition, conversion, retention, and reactivation journeys
Conduct business reviews and provide actionable recommendations tied to merchant KPIs

Lifecycle Marketing Excellence

Guide merchants across the customer lifecycle—from acquisition and checkout to retention and loyalty
Advise on high-impact use cases including cart recovery, COD verification, order updates, cross-sell, upsell, win-back campaigns, and loyalty journeys
Drive multi-channel adoption and lifecycle-led engagement strategies

Data, Analytics & Experimentation

Analyse merchant performance through funnels, cohorts, lifecycle metrics, and A/B testing
Identify opportunities to improve conversion, retention, repeat purchases, and customer engagement
Develop hypotheses, recommend experiments, and measure business impact
Translate complex dat

📌 Customer Success Manager (Gurugram)
🏢 GoKwik
📍 Gurugram