12 + years of experience with hospitality in luxury brands like Taj and Oberoi’s and/or facility management companies with major presence.
Experience of handling 1000+ staff office is a must.
Educational Qualification
Bachelor's degree in hospitality management or a related field is preferred
FMS operations with large companies is preferred
Excellent leadership and team management skills
Knowledge of health and safety regulations and procedures related to food handling and storage
Robust organizational and problem-solving abilities
Key Competencies
Self starter, develop and leverage relationships, excellent communication, building and managing teams, result oriented, focus on customer service and superior customer experience.
MS Office including word, excel and power point is must.
Job Summary
This role will be single handedly manage entire FMS vertical. The company’s goal is to deliver world class FMS services for clients by providing housekeeping, F&B;, security, valet, and handyman support.
This role will ensure the implementation of policies and procedures to be the best-in-class FMS operations in line with the company’s vision.
The role will report to the Head Operations.
Key Responsibilities
Hospitality and Customer Experience
Implement best practices from hospitality
Work continuously to improve the service delivery
Focus on customer experience of office users and their customers Revenue Generation and Profitability
Ensure 95%+ attendance of the staff deployed
Improve revenue generation opportunity for the company
Plan optimum buffer staff for the sites to minimize shortages
Plan optimum reliever staff for the sites so that profitability is not impacted in case of absenteeism.
Operations Productivity
Implement clear roles and responsibility within operations team
Make team accountable for their roles and responsibility
Develop team members to achieve the company’s goal of delivering world class services to customers
Implement Online tec