About The Prospect

Netrix Global is looking for a skilled ServiceNow Delivery Manager to lead and manage our ServiceNow support and development practice within Managed Services. This role is responsible for leading a team of four ServiceNow developers while overseeing platform support, enhancements, customer onboarding, integrations, escalations, and project delivery.

A key objective of this position is to bring strong ServiceNow integration expertise to the organization. The successful candidate will have hands-on experience designing, developing, and supporting integrations between ServiceNow and external platforms using REST APIs, SOAP APIs, Integration Hub, ServiceNow Spokes, middleware solutions, and third-party applications. This expertise will be instrumental in expanding our ServiceNow capabilities, enabling automation, improving operational efficiency, and delivering greater value to our customers.

The ideal candidate will possess deep expertise in ServiceNow Customer Service Management (CSM) and have experience integrating ServiceNow with platforms such as Utelogy,



Freshdesk, Microsoft Intune, Microsoft Teams, other ServiceNow instances, and various business applications. The successful candidate will work directly with customers and stakeholders to support onboarding, escalations, enhancements, support services, and project delivery while ensuring projects are completed on time and within budget.

How You Will Make An Impact

Perform administration, configuration, and support for domain-separated ServiceNow instances.
Oversee ServiceNow platform support, administration, enhancement requests, and development activities.
Serve as a subject matter expert for ServiceNow Customer Service Management (CSM).
Lead customer onboarding activities including requirements gathering, design, testing, training, and go-live support.
Act as an escalation point for customers, project teams, and support teams.
Manage customer enhancement requests and provide recommenda

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