? Accenture is Hiring: ServiceNow Solution Architect Associate Manager

? Location: Mumbai, Bengaluru

? Experience: 8-12 Years

Accenture is looking for an experienced ServiceNow Solution Architect to join our Digital Core ServiceNow Solutioning team. This is a high-impact role where you'll drive end-to-end solution architecture, lead pre-sales and solutioning initiatives, and help clients unlock the full potential of the ServiceNow platform.

? Key Responsibilities

✅ Lead solution design and architecture for enterprise-scale ServiceNow implementations across ITSM, ITOM, HRSD, CSM, SecOps, App Engine, and other ServiceNow modules

✅ Translate complex business requirements into scalable, best-practice ServiceNow architectures and technical blueprints

✅ Drive pre-sales and solutioning activities, including RFP responses, effort estimation, solution proposals, and client presentations

✅ Act as the trusted technical advisor during client workshops and ensure alignment between business objectives and platform capabilities

✅ Define integration strategies, data models, and governance frameworks in collaboration with enterprise architects and delivery teams

✅ Conduct architecture reviews, identify risks, technical debt, and optimization opportunities

✅ Participate in client orals, demos, and visits to showcase Accenture's ServiceNow capabilities and solutions

✅ Mentor delivery teams on platform best practices, development standards, and upgrade readiness

✅ Stay current with ServiceNow roadmap, innovations, and emerging technologies to provide proactive recommendations to clients

? What We're Looking For





✔ 8-12 years of overall IT experience with at least 5 years in ServiceNow architecture, implementation, and solutioning roles

✔ Expertise in at least two ServiceNow product lines such as ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM, or App Engine

✔ Robust knowledge of Flow Designer, Service Catalog, CMDB, Integrations (REST/SOAP/MID), ACLs, and scripting

✔ Experience leading client workshops, architecture reviews, and stakeholder-facing technical discussions

✔ Hands-on experience with IntegrationHub, MuleSoft, Dell Boomi, or similar middleware platforms

✔ Active ServiceNow certifications, with CIS certifications in multiple modules preferred

✔ Familiarity with ITIL v4, Agile/SAFe methodologies, and enterprise architecture frameworks

? Preferred Qualifications

? Experience with ServiceNow App Engine, Automation Engine, Predictive Intelligence, or Virtual Agent

? Consulting or advisory experience in a large SI, technology, or product organization

? Exposure to enterprise-scale ServiceNow environments and complex organizational structures

? Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform

? Strong executive communication, client engagement, and solution storytelling skills

? Interested candidates can apply through the Accenture Careers Portal or share their updated resume with [email protected]

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📌 ServiceNow Solution Architect Associate Manager (Mumbai)
🏢 Accenture
📍 Mumbai