Senior ServiceNow Subject Matter Expert (SME)

Location: Remote, India

Employment Type: Fulltime

Start Date: Immediate

Experience: 8+ years

Support Hours: IST daytime with a few hours overlapping PST until 12 PM PST (which is 3 pm IST to 12.30 am IST)

Notice Period: 2 Weeks - 1 Month

Must undergo background check verification

References will be checked

Key Skills: ServiceNow, Customer Service Management (CSM), IT Service Management (ITSM), Human Resource Service Delivery (HRSD), Portals, Configuration Management Database (CMDB), Service Now Configuration, Service Now Development, Develop Reports

:

- Must have 8+ years of experience in modules ServiceNow experience with Customer Service Management (CSM), Human Resource Service Delivery (HRSD), IT Service Management (ITSM), Portal experience and Configuration Management Database (CMDB) is nice to have.
- Must have done multiple end-to-end, full life cycle implementations modules Customer Service Management (CSM), IT Service Management (ITSM), Human Resource Service Delivery (HRSD), Configuration Management Database (CMDB).




- Support ServiceNow Application Users
- ServiceNow system support including Production and Sandbox environments
- Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
- ITSM, CSM, HRSD, Portal, Automation
- Reports and Dashboard
- Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
- ServiceNow Release upgrade testing
- ServiceNow Application security administration
- User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
- Must have excellent communication and presentation skills
- Must have a pleasant attitude, be a team player

Interested Candidates, Please share your updated resume to [email protected] Thanks & Regards,

Amar Kondru [email protected]

Cell: +91- (phone hidden)

Connect with me: https://www.linkedin.com/in/amar-k-739999228/

www.buxtonconsulting.com

📌 ServiceNow Developer (India)
🏢 Buxton Consulting
📍 India