- ServiceNow Developer (CMDB & Discovery)

Experience: 5+ Years

Location: PAN India, Preferrable - Bengaluru

Job Summary

We are looking for a ServiceNow Developer with strong expertise in CMDB and Discovery to design, develop, implement, and support ServiceNow ITOM solutions. The ideal candidate should have hands-on experience with CMDB implementation, Discovery configuration, Service Mapping, integrations, and platform customization while ensuring data quality and governance.

Key Responsibilities

- Design, develop, and implement ServiceNow CMDB and Discovery solutions.
- Configure and maintain Discovery schedules, credentials, probes, sensors, and patterns.
- Implement and support CMDB data model, Identification and Reconciliation Engine (IRE), and CI Class Manager.
- Develop and customize ServiceNow applications using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.
- Configure and maintain Service Mapping for business services and application dependencies.
- Integrate CMDB with third-party tools using REST/SOAP APIs, MID Server, and IntegrationHub.
- Install, configure, and troubleshoot MID Servers.
- Monitor Discovery jobs and resolve identification, reconciliation, and data quality issues.
- Implement CMDB governance, health dashboards, and best practices.
- Collaborate with infrastructure, cloud, network,



and application teams to onboard Configuration Items (CIs).
- Perform platform upgrades, patch validations, and production support.
- Create technical documentation, knowledge articles, and deployment documentation.

Required Skills

- Strong hands-on experience with ServiceNow CMDB and Discovery .
- Experience with Service Mapping .
- Valuable knowledge of MID Server installation, configuration, and troubleshooting.
- Hands-on experience with Identification and Reconciliation Engine (IRE) and CMDB Data Manager.
- Experience configuring Discovery Patterns, Probes, and Sensors .
- Strong scripting skills using JavaScript , Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer.
- Experience with IntegrationHub , REST APIs, and SOAP web services.
- Knowledge of ITIL processes and ITSM modules.
- Experience with ServiceNow platform upgrades and deployments.
- Familiarity with cloud discovery (AWS, Azure, or GCP) is an added advantage.
- Good analytical, troubleshooting, and communication skills.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist - Discovery (Preferred).
- ServiceNow Certified Application Developer (CAD) is an added advantage.
- Experience working in Agile/Scrum environments.

📌 ServiceNow CMDB Developer (Gurugram)
🏢 Willware Technologies
📍 Gurugram