Dear Candidates,

Currently we have job opportunity for ServiceNow ACCV Implementation Specialist / Developer (ITOM) for a leading MNC .

Please find the detailed JD below and Interested candidates can share their resume with the below mentioned mail id.

Mail Id: [email protected]

JD

Company Name: MNC

Job Type: Permanent/ Full Type/Direct Payroll

Exp:7-10 yrs

Job Location: Bangalore/Kolkata/Pune

Notice Period: Immediate-30 days max.(Immediate joiners are more preferrable)

Interview Mode: Virtual(2 Rounds)

Salry: Upto 28 LPA

About the Role

We are seeking a highly skilled ServiceNow ACCV Implementation Specialist / Developer to drive the hands-on deployment, configuration, and optimization of ServiceNow Agent Client Collector for Visibility (ACCV) for our enterprise customer. In this role, you will be responsible for the end-to-end technical execution of ACCV, Discovery, and Service Mapping, ensuring a robust, healthy, and comprehensive CMDB.

Key Responsibilities

- Hands-on ACCV Deployment: Install, configure, and troubleshoot ServiceNow Agent Client Collector (ACC) agents and policies across diverse operating systems (Windows, Linux, macOS).
- Discovery & Integration: Configure and maintain ServiceNow Discovery, including credentials, IP ranges, behaviors, and schedules to support ACC-V discovery methods.
- Service Mapping: Build, configure, and maintain precise top-down Service Maps using both pattern-based discovery and tag-based mapping.
- Pattern Development: Develop, customize, and debug ServiceNow discovery patterns, probes, and sensors to identify unique,



non-standard, or custom infrastructure components.
- CMDB Configuration: Populate and align configuration items (CIs) with the ServiceNow Common Service Data Model (CSDM 4.0) to ensure high-quality, structured dependency mapping.
- Agent Troubleshooting: Diagnose and resolve ACC agent communication, performance, or security issues, collaborating closely with client security and infrastructure teams.

Required Skills & Experience

- Experience: 7+ years of ServiceNow development and implementation experience, with at least 5 years dedicated heavily to ServiceNow ITOM (Discovery, Service Mapping, CMDB).
- Deep ACCV Expertise: Strong, referenceable hands-on experience deploying Agent Client Collector for Visibility (ACCV) at scale in enterprise environments.

- Technical Skills:
- Solid understanding of agent-based vs. agentless discovery methods and security protocols (TLS, certificates, MID server setup).
- Solid scripting skills in JavaScript, PowerShell, Shell, and Regex (regular expressions) for pattern creation and customizing Discovery.
- Familiarity with OS administration (Linux/Unix, Windows Server, cloud environments like AWS/Azure).
- Architecture & Standards: Practical understanding of the Common Service Data Model (CSDM) framework and how it relates to Service Mapping and Asset Management.

- Certifications (Highly Preferred):
- Certified Implementation Specialist (CIS) Discovery
- Certified Implementation Specialist (CIS) Service Mapping

- Certified Application Developer (CAD)

📌 ServiceNow ACCV Implementation Specialist / Developer (ITOM) (Bengaluru)
🏢 RiDik
📍 Bengaluru