Position Summary The ServiceMax System Administrator is responsible for the day-to-day administration, configuration, and support of the organization's ServiceMax platform. Working as part of the Enterprise Applications team, this role partners closely with IT Business Analysts, developers, and application leads to implement approved enhancements, support production operations, and ensure the platform remains reliable, secure, and aligned with business requirements.

The successful candidate will maintain platform configurations, support users, troubleshoot application issues, assist with releases, and contribute to the ongoing stability and improvement of the ServiceMax environment.

Essential Responsibilities

- Administer and support the ServiceMax application, including user accounts, security, and system configuration.
- Configure and maintain ServiceMax functionality, including SFMs, Wizards, Flows, Lightning page layouts, Objects, and application settings.
- Administer users, roles, permission sets, and security assignments.
- Support production incidents by investigating, troubleshooting, and resolving application issues or escalating them when appropriate.
- Work from functional requirements provided by IT Business Analysts to configure and implement approved system enhancements.
- Collaborate with ServiceMax developers during solution design, testing, and deployment activities.
- Assist with application upgrades, regression testing, and release validation.
- Create and maintain reports and dashboards to support operational and business reporting needs.
- Support data imports, exports, and data quality activities.
- Monitor application performance and identify opportunities for process and configuration improvements.
- Maintain accurate technical documentation, configuration records, and knowledge articles.




- Coordinate with PTC ServiceMax and Salesforce Support to resolve vendor-related issues.
- Follow established IT governance, change management, security, and documentation standards.

Required Qualifications

- Bachelor's degree in Information Systems, Computer Science, Business, or equivalent skilled experience.
- 2–4 years of experience administering enterprise business applications.
- 1–2 years of Salesforce and/or ServiceMax administration experience.
- Working knowledge of Salesforce security concepts, including users, roles, profiles, and permission sets.
- Experience configuring Salesforce or ServiceMax applications.
- Experience supporting production environments and troubleshooting application issues.
- Robust analytical, organizational, and problem-solving skills.
- Strong written and verbal English communication skills.
- Ability to manage multiple priorities while working effectively in a cooperative global team environment.

Preferred Qualifications

- ServiceMax Core Certified Administrator or willingness to obtain certification within six months of hire.
- Salesforce Certified Administrator.
- Experience supporting ServiceMax Field Service Management implementations.
- Experience with Salesforce Flow configuration.
- Familiarity with application testing, release management, and change control processes.
- Basic understanding of REST APIs and enterprise system integrations.
- Experience working within Agile or Scrum delivery teams.

Technical Skills

- ServiceMax Administration
- Salesforce Administration
- Salesforce Flow
- SFMs and Wizards
- User and Security Management
- Lightning Experience Configuration
- Reporting and Dashboards
- Data Management
- Microsoft Office Suite

Core Competencies

- Attention to detail
- Technical problem solving
- Collaboration
- Accountability
- Customer service mindset
- Adaptability
- Time management
- Continuous learning

📌 ServiceMax System Administrator (Bengaluru)
🏢 Vaisesika
📍 Bengaluru