Roles and Responsibilities

- Manage after-sales service operations, ensuring timely resolution of customer complaints and issues.
- Oversee warranty handling, including processing claims, conducting investigations, and providing solutions to customers.
- Develop and implement strategies to improve customer satisfaction index through effective technical services delivery.
- Ensure compliance with company policies, procedures, and regulatory requirements related to servicing and warranty management
- Monitor Overall Operation of Workshop & Network.
- Enhance workshop revenue & overall business profitability.
- Service Quality improvement.

- Customer satisfaction improvement
- Establish norms like work ethics, discipline in the workshop and uniform tidiness.
- Monitor the daily vehicle reporting




- Ensure complete and timely information (HTR) delivery to HMSI from all the service outlets.
- Manage & get effective results from service Advisors, Floor In-charge, FI, CRM, CREs & Polishing team.
- Equip the workshop with additional facilities as per requirement.
- Timely dispatch of warranty material to HMSI on a regular basis
- Maintain workshop cleanliness & hygiene.
- Achieve overall target (Parts, Lube, Labor) Head & Location.
- Training & development for Subordinates.
- Fixing monthly targets & supports the team to achieve.
- Benifits : Salary : Best in industry , Target Incentive + ALL Benifits

📌 Service Manager (Madurai)
🏢 Haritha Motors
📍 Madurai