Key Responsibilities Manage and oversee day-to-day operations of the service center/workshop. Lead, train, and supervise the team of technicians and service advisors. Ensure timely servicing, repairs, and delivery of two-wheelers as per company standards.

Handle customer complaints and ensure quick resolution to maintain high customer satisfaction (CSI) . Maintain proper records of service jobs, spare parts inventory, and warranty claims . Coordinate with the sales team and company (Simple Energy) for warranty, service updates, and technical support.

Monitor service quality, workshop cleanliness, and safety standards . Prepare and analyze daily/weekly/monthly service reports for management. Ensure proper use of tools, equipment, and diagnostic devices for EV servicing.

Manage spare parts ordering, stock levels, and vendor coordination . Drive service revenue targets and upselling of value-added services.

Communication Responsibilities

Should be able to draft and send professional emails to customers, vendors, and the company (Easy Energy) regarding service updates, escalations, and reports.



Must have strong verbal and written communication skills to interact confidently with customers, staff, and management. Responsible for maintaining proper follow-up communication (calls, messages, emails) with customers for service reminders, feedback, and complaint resolution.

Should be comfortable preparing basic reports/documents (Excel/Word/Email) for internal and company communication.

Required Skills &

Qualifications Diploma/Degree in Automobile/Mechanical Engineering (preferred) or equivalent. Minimum 3 years of experience as a Service Manager/Service Advisor/Workshop Manager in the automotive industry (two-wheeler experience preferred; EV experience is a plus). Strong technical knowledge of two-wheeler servicing ; EV/battery-based vehicle knowledge preferred.

Good leadership and team management skills. Proficient in MS Office (Excel, Word) and email communication . Strong problem-solving and customer-handling skills. Basic knowledge of service software/CRM tools is a plus.

Two-wheeler driving license mandatory .

📌 Service Manager (Pune)
🏢 Future Motors
📍 Pune