This role is for one of the Weekday's clients Min Experience: 8+ years Location: Chennai, Tamil Nadu, India

JobType: full-time Requirements Key Responsibilities: Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office

Act as a primary contact point for incoming technical requests and incidents on a rotational basis

Diagnose and resolve complex issues across user devices, operating systems, and enterprise tools

Manage incidents, service requests, and standard changes following structured service management practices

Take ownership of high-priority or escalated tickets within the service desk scope

Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration

Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals

Maintain accurate records of IT assets and configurations within internal systems

Contribute to endpoint management and device compliance processes across different operating systems

Support lifecycle management of hardware, software, and licensing

Create and update documentation, knowledge base content, and standard operating procedures

Collaborate with internal technology teams such as infrastructure, security, and applications





Develop and utilize scripts to automate repetitive administrative and support activities Required Skills: Must-Have: Around 8+ years of experience in enterprise IT support or service desk environments

Strong troubleshooting skills across Windows operating systems and enterprise end-user environments

Good understanding of networking fundamentals such as DNS, DHCP, VPN, and TCP/IP

Working knowledge of Windows, macOS and Linux environments

Hands-on experience with endpoint management and device compliance solutions (e.g., Intune or similar tools)

Experience using ticketing or service management platforms (e.g., Jira, ServiceNow, or equivalent)

Familiarity with identity and access management concepts (Active Directory, Azure AD / Entra ID, SSO)

Experience in IT asset and license management processes

Proficiency in scripting (PowerShell preferred) for automation and operational efficiency

Understanding of IT service management frameworks (e.g., ITIL)

Ability to work independently, manage priorities, and handle critical incidents with ownership

Strong documentation and process-oriented approach Valuable To Have:

Exposure to automation beyond basic scripting

Certifications in IT service management or relevant technologies

Experience working in globally distributed IT environments

Familiarity with large-scale enterprise IT operations

📌 Service Desk Specialist (Chennai)
🏢 Weekday AI
📍 Chennai