- Level 1 support
- Strong customer service orientation
- Demonstrated ability to handle multiple tasks with little to no forewarning
- Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
- Document & add recent issues/solutions to Knowledge Management Repository
- Use of soft skills - Listen, Empathy, Courtesy etc.
- Utilize professional techniques to retain & delight customers.
- Provide quality service & resolve concerns efficiently & professionally
- Above all, take full ownership of the Incident from Creation to Closure
- Provide technical assistance and support for incoming queries and issues;
- Troubleshoot software and hardware problems;
- Install and configure software and hardware;
- Perform system upgrades;
- Monitor and maintain computer systems and networks;
- Ensure security and privacy of systems and networks;
• Offer timely technical support and teach users how to utilize systems effectively.
📌 Service Desk Analyst (Hyderabad)
🏢 Genpact
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.