Service Desk Solution Architect – Pre Sales (Bengaluru)

Service Desk Solution Architect – Pre Sales (Bengaluru)

10 Aug
|
Tata Consultancy Services
|
Bengaluru

10 Aug

Tata Consultancy Services

Bengaluru

TCS hiring for Service Desk Solution Architect – Pre Sales Location: Bangalore Experience: 8-12 Must Have: IT Service / Service Desk experience

Hands-on experience in Service Desk delivery / operations, including: SLA/KPI management, reporting, and service stability

Transition or steady-state delivery ownership

Prior experience as Solution Architect or Pre-sales Lead for Service Desk services

Proven exposure to AI / GenAI and automation applications in IT support

Solid analytical mindset with comfort in data-driven solutioning

ITIL v4 certified (preferred); ServiceNow or AI-related certifications are a plus

Strong written and verbal communication

📌 Service Desk Solution Architect – Pre Sales (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru

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