Position Details

Position Business Analyst (BA) Department Bot Team Employment Type Full-Time Experience 2 – 6 years as BA or equivalent role Qualification B.E. / B.Tech / BCA / B.Sc (IT/CS) / BBA or related field Location Nagpur

About The Role

We are looking for a proactive and detail-oriented Business Analyst to join our Bot Team. This role sits at the intersection of client business needs, product thinking, and technical execution.

You will work closely with clients to understand their automation and chatbot requirements, translate them into transparent functional specifications, and ensure seamless coordination across development, QA, and delivery teams.

You will work on WhatsApp, RCS, and Web chatbot projects - from understanding what the client wants, to mapping conversation flows, writing functional specs, and ensuring the delivered bot matches every requirement and managing the team is the integral part of your work.

Key Responsibilities

Requirement Gathering & Analysis

Gather, analyze, and document business requirements from clients and internal stakeholders




Conduct requirement gathering meetings, workshops, and client discussions
Prepare BRDs (Business Requirement Documents), FRDs (Functional Requirement Document), user stories with acceptance criteria, and process flows
Perform gap analysis, feasibility analysis, and impact assessment for new requirements
Maintain a Requirement Traceability Matrix (RTM) throughout the project lifecycle

Chatbot & Workflow Design

Assist in designing chatbot conversation flows for WhatsApp, RCS, and Web channels
Work with developers to script bot dialogue, fallback logic, and user journeys
Map and optimize workflows for automation and process efficiency
Translate business requirements into functional specifications for technical teams

Project Coordination & Delivery

Coordinate with development, QA, product, and delivery teams throughout the project lifecycle
Track project requirements, change requests, and documentatio

📌 Business Analyst (Nagpur)
🏢 Pinnacle Teleservices
📍 Nagpur