Store Manager – Ugaoo

Reports to: City Head – Retail / Zonal Manager

Role Purpose

Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L; targets.

Key Responsibilities

Sales & P&L;

Own store revenue, footfall conversion, and average bill value targets
Monitor daily/weekly/monthly sales performance against budget
Control store-level costs (manpower, wastage, consumables) within budget

Customer Experience

Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories
Resolve customer escalations and maintain service quality benchmarks
Drive local activations, events, and community engagement to build footfall

Plant & Inventory Management

Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising
Manage stock levels, indenting, and minimize shrinkage/wastage
Ensure planogram and store display standards are maintained

Team Management

Recruit, train,



and mentor store staff on product knowledge and customer service
Conduct daily briefings, roster planning, and performance reviews
Ensure grooming, punctuality, and SOP adherence across the team

Store Operations

Ensure statutory compliance, licenses, and store audit readiness
Coordinate with visual merchandising, marketing, and supply chain teams
Maintain store safety, cleanliness, and asset upkeep

Requirements

Graduate, preferably with retail/hospitality background
3–6 years of retail store management experience (F&B;, lifestyle, or specialty retail preferred)
Robust people management and customer orientation
Passion for plants/gardening is a plus
Comfortable with retail tech (POS, inventory systems)

Key Metrics

Sales achievement %, conversion rate, ABV
Customer satisfaction/NPS
Shrinkage %, plant mortality rate
Staff attrition and training completion

📌 Store Manager- Kukatpally (Hyderabad)
🏢 Ugaoo
📍 Hyderabad