Home
Careers
Support Executive

Support Executive

Type: Full Time

Experience: 2+ Years

Location: Kanpur

About The Role

We are looking for a proactive and customer-focused Support Executive to handle learner queries, provide timely assistance, and ensure a smooth support experience. The ideal candidate should have strong communication skills and the ability to resolve issues efficiently.

Key Responsibilities

Handle learner/customer queries via calls, emails, and chat support.
Provide accurate information and timely resolution to support requests.
Coordinate with internal teams to resolve technical or operational issues.
Maintain proper records of queries, resolutions, and follow-ups.
Ensure high customer satisfaction through professional communication.
Escalate unresolved issues to the concerned team with proper documentation.
Support day-to-day operations and ensure smooth coordination across departments.
Assist in reporting and tracking support performance metrics.

Requirements

Minimum 2 years of experience in customer support, operations, or a similar role.




Strong verbal and written communication skills.
Ability to manage multiple tasks and meet deadlines.
Basic knowledge of MS Office (Excel, Word) and email communication.
Problem-solving attitude with attention to detail.

Apply Now

About The Role

We are looking for a proactive and customer-focused Support Executive to handle learner queries, provide timely assistance, and ensure a smooth support experience. The ideal candidate should have robust communication skills and the ability to resolve issues efficiently.

Key Responsibilities

Handle learner/customer queries via calls, emails, and chat support.
Provide accurate information and timely resolution to support requests.
Coordinate with internal teams to resolve technical or operational issues.
Maintain proper records of queries, resolutions, and follow-ups.
Ensure high customer satisfaction through professional communication.
Escalate unresolved is

📌 Support Executive (Kanpur)
🏢 EICTA, IIT Kanpur - Emerging CTO AI Leadership Programme
📍 Kanpur