We are seeking a detail-oriented Audit & Quality Assurance Executive / Assistant Manager to support quality standards, customer feedback management, and continuous improvement across facility and property management operations.
Key Responsibilities
Collect and analyze monthly customer feedback and quarterly end-user feedback.
Plan and conduct monthly/quarterly site audits across locations.
Track and follow up on corrective actions from audits and feedback.
Assist in coordinating and conducting weekly Crest University training sessions.
Prepare reports, ratings, and insights for management review.
Support operations teams in implementing quality improvement actions.
Requirements
Experience: 3–6 years in Quality Assurance, Audits, Customer Feedback, or Operations in Facility Management, Hospitality, or Property Management.
Education: Bachelor’s degree (Hotel Management, Business Administration, or Facility Management preferred).
Robust analytical and reporting skills with proficiency in MS Excel & PowerPoint.
Excellent communication, coordination, and follow-up abilities.
Proactive mindset with attention to detail.