Reporting: Senior Manager – FMS

CTC: 60,000 per month

Job Purpose

Lead and optimize day-to-day operations of the Facility Management Services (FMS) division in the assigned region while actively driving new business growth. Ensure high-quality service delivery, solid client relationships, operational efficiency, and achievement of revenue and profitability targets through effective leadership, process excellence, and strategic business development.

Key Responsibilities And Accountabilities

Operational Management
Oversee complete FMS operations including maintenance, housekeeping, security, landscaping, and allied facility services.
Develop, implement, and enforce standardized policies, SOPs, procedures, and quality & safety standards.
Track and analyse operational KPIs; identify inefficiencies and lead continuous improvement projects.
Ensure full compliance with statutory, health, safety, and environmental regulations through regular audits.
Client Relationship Management




Serve as the main point of contact for key accounts; deeply understand client requirements and expectations.
Partner with sales & service teams to create customized solutions and successfully renew/expand contracts.
Resolve complaints, escalations, and service issues promptly while maintaining high client satisfaction.
Conduct periodic client review meetings to gather feedback and uncover additional business opportunities.
Business Development
Prospect and acquire new clients in the Gujarat
Formulate and execute effective sales & business development strategies.
Perform market analysis to identify growth opportunities and monitor competitor activity.
Prepare compelling proposals, negotiate commercial terms, and close new contracts.
Build and leverage professional networks through industry events, referrals, and targeted outreach.
Financial & P&L; Ownership
Prepare and manage the annual operating budget for the region/division.
Take full ownership of regional Profit & Loss (P&L;) – revenue, cost

📌 Operation Manager (India)
🏢 CREST PROPERTY SOLUTIONS PRIVATE
📍 India