Job Requirements
About the job

Job Title: UX Researcher
Experience: 3–5 years
Location: BKC, Mumbai (HQ)
Employment Type: Full time, Work from Office
Qualifications: Bachelor’s degree required; master's degree preferred (Strategic Design, Design Management, Human Centered Design, Psychology, Anthropology, Behavioral Sciences or related fields)
Artefacts: Work samples/portfolio demonstrating your research capabilities
About IDFC FIRST Bank
IDFC FIRST Bank is a new-age, digital-first bank committed to transforming how Indians experience banking. Our goal is to build a world-class bank in India—one that is driven by ethics, powered by technology, and a force for social-good. As a young and digital bank, we are uniquely positioned to challenge conventions, shape modern banking, and craft meaningful digital experiences for millions.
We believe that exceptional products are built on a deep, empathetic understanding of users—making research an integral part of our product development.
Join us as we push the boundaries of modern banking.
About the Role
As a UX Researcher,



you will work closely with the Principal Researcher and collaborate with product managers, designers, engineers, and business teams to deliver research that informs product decisions.
You will plan and conduct research, synthesize insights, and help influence product strategy with strong evidence and user understanding.
This role is ideal for a hands-on researcher who is curious, detail oriented, and passionate about uncovering the “why” behind user behavior. Experience working on B2C digital products is preferred.
You will work closely with young and dynamic cross-functional teams, ensuring that every decision is grounded in a deep understanding of our users.

Key Responsibilities
1. Research Planning & Execution
Support end-to-end research for key projects—from scoping to planning, recruiting, conducting, and analysing studies.
Conduct qualitative and quantitative research including interviews, usabilit

📌 Researcher (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai