Were Hiring | Senior Technical Support Engineer 4 Positions

Location: Bangalore, India

Experience: 5+ Years

Open Positions: 4

Global Customer Support – Bangalore Center of Excellence

We are looking for hands-on Senior Technical Support Engineers with strong expertise in resolving complex enterprise application issues, handling technical escalations, and performing deep technical investigations.

Key Skills & Responsibilities:

- Act as a senior technical escalation point for complex and high-priority customer issues
- Strong L2/L3 Technical/Application Support experience
- Deep troubleshooting across frontend, backend services, APIs, databases, and cloud infrastructure
- Investigate product defects, performance issues, integration failures, and cloud incidents
- Strong SQL skills – PostgreSQL, Oracle, and/or SQL Server
- REST API testing/debugging – Postman, curl, Swagger
- Cloud troubleshooting – AWS and/or Azure
- Solid scripting/programming skills – Python, JavaScript, or equivalent
- Perform Root Cause Analysis (RCA) for critical and recurring issues
- Collaborate with Engineering teams to reproduce and resolve product defects
- Mentor and provide technical guidance to junior support engineers
- Create troubleshooting runbooks, knowledge articles, and AI knowledge content




- Participate in on-call support for critical incidents across global time zones
- Strong technical and customer/stakeholder communication skills

Preferred / Added Advantage

- Telecom domain experience
- Utilities – Electric & Gas domain experience
- GIS / Geospatial technologies – ESRI ArcGIS, QGIS, PostGIS, OGC, IQGeo
- Kubernetes / Docker / containerized environments
- Network / Asset Management platforms
- AI / Knowledge Management systems
- ITIL v4 Foundation

Important

We are specifically looking for Senior Technical Support Engineers with strong hands-on troubleshooting and technical escalation experience, rather than generic support/helpdesk profiles.

Candidates from Telecom and Utilities (Electric & Gas) domains are preferred, but domain experience is not mandatory for candidates with strong technical support expertise.

Interested candidates can share their updated resume at [email protected]

Please mention

Total Experience | Relevant Technical Support Experience | Current Location | Notice Period | Current CTC | Expected CTC

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📌 Senior Technical Support Engineer (Bengaluru)
🏢 QPACT SOLUTIONS
📍 Bengaluru