- Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts)
- Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana)
- Monitor of DB server to verify through daily sanity check
- Verify Table Space / Disk Space status and warn if it’s reaching capacity.
- Verify Memory and Processor usage and warn if it’s reaching capacity.
- Production Monitoring:
- Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution
- Providing the required Production Logs or access to Production Logs to analyze the incidents.
- Provide the Root Cause Analysis for all Critical Incidents.
- Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures.
- Providing workarounds for Critical and High Incidents
- Updating relevant system, configuration or process documentation.
- Document and promptly notify Bell of any emergency changes required.
- Participate in AMS Operations Governance meetings (assumed to be bi-weekly)
- Responding to Application-related questions, performing data extraction as required
- Handling ad-hoc requests from end users for information, queries, or reports.
- Providing holiday support coverage
- Performing peak period monitoring and reporting for specific critical applications
- Perform daily health checks for Critical applications.