This role is eligible for our hybrid work model: Two days in-office.

Site Reliability Engineer, Observability.

Our Technology team is the backbone of our company: constantly creating,
testing, learning and iterating to better meet the needs of our customers. If
you thrive in a fast-paced, ideas-led environment, you’re in the right place.

Why this job’s a big deal:

As Priceline continues to scale globally, reliable production visibility is
critical to delivering seamless customer experiences. We are investing in
strengthening our observability foundations to improve detection, diagnosis, and
overall system reliability.

This role plays a key part in maturing our observability
capabilities—standardizing instrumentation, improving telemetry quality, and
enabling faster root cause analysis that directly impacts MTTR and MTTD.

In this role you will get to:

* Support and evolve end-to-end observability solutions for collecting,
shipping, storing, and querying OpenTelemetry signals (metrics, logs, and
traces) across infrastructure, containers, and Kubernetes environments,



while
influencing architectural decisions for scalability and long-term
sustainability.

* Administer and operate core observability platforms (Splunk, Recent Relic, Click
House, Grafana, Lightrun), including onboarding, access management,
configuration, upgrades, and ensuring platform reliability, performance, and
SLAs.

* Drive the adoption and standardization of instrumentation practices across
services, establishing consistent logging, metrics, and distributed tracing
standards, schemas, and conventions.

* Partner with product, platform, and engineering teams to enhance production
visibility, support SLO-driven reliability practices, and act as a subject
matter expert for observability.

* Optimize telemetry pipelines for performance, data quality, scalability, and
cost efficiency, including implementing strategies such as sampling,
filtering, and data lifecycle management.

* Define and support o

📌 Site Reliability Engineer, Observability (Mumbai)
🏢 Priceline
📍 Mumbai