About this role:
Wells Fargo is seeking a Senior Operations Processor.
In this role, you will:
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Bachelor's degree holder, preferable business course
Strong years of experience in banking operations (Commercial Banking or CIB)
Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
Knowledge on Message types SWIFT, FED WIRE, CHIPS, Pega Systems & knowledge on ISO terminologies.
Positive in both verbal and written communication skills
Good investigation and problem solving skills
Organizational and detail oriented skills
Sound risk management mindset and good understanding of compliance - AML/OFAC
Ability to handle high volume and short SLA or turn around time
Ability to work in changing and f