Job Description
We are hiring a Director/Senior Director to lead CX + AI Strategy. This is a P&L-adjacent; leadership role: half rainmaker, half practice builder, half chief consultant. You will own a book of business, shape the AI-native CX offering that goes to market, and build the team that delivers it. You will spend your weeks in equal parts with CMOs and CXOs framing the next transformation, with our designers and AI strategists, developers shaping what we ship, and with the leadership team deciding where the practice invests next.
What you will own
Business development & revenue

Book of business. Personally own and grow an annual revenue target across recent logos and existing accounts; build a pipeline that runs 3–4x coverage.
Rainmaking. Open doors at CXO level across industries; convert boardroom conversations into signed statements of work.
Proposals & pricing. Lead high-stakes pursuits end-to-end and shape the story, price the risk, negotiate commercials, close.
Account expansion.



Turn first engagements into multi-year transformation programs; farm 2–3 marquee accounts into 8-figure relationships.
Partnerships. Build alliances with hyperscalers, foundation-model providers and platform players to unlock joint go-to-market.

CX + AI offering & thought leadership

Offer design. Productise our CX + AI plays agentic CX offerings, GenAI-powered service journeys, AI-native personalisation, employee copilots, trust & responsible-AI advisory and more
Point of view. Publish the practice's POV on where CX is going in an AI-native world; represent frog at industry stages, analyst briefings and CXO roundtables.
Primary Skills
Experience

15–20 years total, with 10+ in top-tier CX / experience consulting, design consultancies (IDEO, McKinsey Design, Accenture Song, Deloitte Digital, BCG X or equivalent) or the digital transformation arm of a Big 4 / MBB.
Demonstrable track record of personally originating and closing INR 20 Cr+ (USD 2.5M+) of consulting revenue in a yea

📌 CX + AI Strategy Lead (Navi Mumbai)
🏢 Capgemini
📍 Navi Mumbai