Location Overview
Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart.
Role
The Spa Supervisor is responsible for overseeing the daily operations of the Spa at Amandari while ensuring exceptional guest experiences through consistent service excellence and the continuous training and development of Spa Associates. This role supports the Spa Manager in maintaining Aman brand standards, enhancing guest satisfaction, and fostering a culture of learning, professionalism, and wellness.
Responsibilities
Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery.
Lead, motivate, and guide Spa Therapists to deliver personalized luxury wellness experiences in accordance with Amandari standards.
Conduct regular training sessions on treatment techniques, product knowledge, grooming, hygiene, and service etiquette.
Develop and implement training plans, Standard Operating Procedures (SOPs), and competency assessments for Spa Associates.
Monitor therapist performance and provide regular coaching, feedback, and development plans.
Ensure all treatments are delivered in accordance with Aman brand standards, hygiene protocols, and safety procedures.
Handle guest feedback, concerns, and service recovery professionally and promptly.
Coordinate therapist schedules to maximize productivity while maintaining exceptional guest service.
Support the recruitment, onboarding, and induction of recent Spa Associates.
Maintain accurate training records, performance reports, and compliance with Learning & Development requirements.
Collaborate with the Spa Manager and other resort departments to create sea
📌 Spa Supervisor (India)
🏢 Aman
📍 India