Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use contemporary frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

role summary:
The ServiceNow ITSM Test Lead is responsible for defining, executing, and managing the testing strategy for ServiceNow ITSM projects. With 8–10 years of hands-on ServiceNow experience, this role ensures solutions meet business requirements, perform reliably, and comply with enterprise standards.

Job Description

Develop and own the end-to-end test strategy for ServiceNow ITSM implementations (Incident, Problem, Change, Request, Knowledge, etc.).

Lead test planning, design, execution, and defect management activities.

Define and maintain test cases, scripts,



and scenarios for functional, integration, regression, and user acceptance testing (UAT).

Ensure test coverage for ServiceNow customizations, workflows, integrations (REST/SOAP APIs, MID Server), and upgrades.

Collaborate with business analysts, developers, and stakeholders to validate requirements and resolve issues.

Establish and manage test environments, data sets, and automation frameworks (ATF, Selenium, etc.).

Mentor and guide junior testers, ensuring adherence to best practices and quality standards.

Track and report test progress, metrics, and quality outcomes to project leadership.

Support release management, change control, and post-implementation validation.

Maintain comprehensive test documentation for audit and compliance purposes.

Security: Validates role-based access, data protection, and audit controls through testing.

Compliance: Ensures solutions meet regulatory and internal governanc

📌 Custom Software Engineer (Chennai)
🏢 Accenture
📍 Chennai