Job Description:
WHO WE ARE:
Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through solid partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.
YOU WILL BE:
Execute daily transaction monitoring and analytical deep-dives across the Merchandise Not Received (MNR) and Refund Not Received (RNR) domains. This role focuses on identifying anomalies, analyzing financial loss trends, investigating root causes, and collaborating with cross-functional teams to mitigate financial risk while safeguarding the customer experience.

WHAT YOU WILL DO:
Fraud Investigation & Trend Analysis:



Analyze customer transactions and claims to spot fraudulent trends (e.g., MNR/RNR, high returns, abuse, friendly fraud) and build evidence- backed decisions to accept or reject them
Proactive Prevention & Rule Creation: Turn investigation insights into actionable rules and preventive measures to neutralize recurring fraud patterns and secure operational controls
Confidentiality & Strategy: Maintain strict confidentiality over all investigative data while actively contributing to cross-functional business strategies and continuous process improvements
WHAT YOU WILL BRING:
Strategic and Analytical Expertise: Proven experience in Fraud platform with strong analytical thinking to translate data into actionable insights and measurable outcomes
Innovation and Continuous Improvement Mindset: Commitment to staying ahead of emerging technologies, tools, and best practices in loss prevention to continuously

📌 Analyst, MNR (India)
🏢 Saks Fifth Avenue
📍 India