Key Responsibilities
Quality Management System (QMS)
Own and continuously improve the QMS (e.g., ISO 9001 or equivalent), including document control, internal audits, management review, and corrective/preventive action systems.
Ensure compliance with customer, corporate, and regulatory requirements.
Operational & Manufacturing Quality
Lead quality assurance activities across production (incoming, in-process, final inspection), including control plans, inspection standards, and measurement system effectiveness.
Drive reduction of scrap, rework, and defects using structured problem-solving (e.g., 8D, DMAIC, A3).
Customer Quality
Manage customer complaints and returns, ensuring timely containment, root cause analysis, corrective actions, and effective communication.
Track and improve key customer metrics (PPM, complaint rate, on-time closure of corrective actions).
Supplier Quality
Partner with procurement and suppliers to ensure supplier capability, quality performance, and corrective action execution.
Lead supplier audits and development plans; support qualification of new suppliers.




New Product Introduction (NPI) / Change Management
Support APQP/PPAP (or equivalent) activities, including risk assessments (PFMEA), process validation, and readiness reviews.
Ensure quality requirements are embedded in product and process changes.
Metrics, Reporting & Continuous Improvement
Establish and report quality KPIs (e.g., PPM, FPY, COPQ, audit findings, CAPA cycle time).
Lead continuous improvement initiatives and training to strengthen quality capability across the organization.
Leadership & People Management
Lead, coach, and develop quality engineers/technicians and cross-functional teams.
Promote a strong safety and quality culture; ensure effective communication and accountability.
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an cutting-edge, tech-driven and highly collaborative team environment su

📌 Manager - Quality (Bengaluru)
🏢 Stanley Black & Decker
📍 Bengaluru